| How do I change my "Ring-To" number? |
top |
| Login to your account. You will see a menu option to update your "Ring-To" number. As soon as you make the change, your Is800 number will ring to that new number, real-time! You can route the Is800 Number to any telephone in the world! |
 |
| How do I view my balance? |
top |
| Login to your account. Your balance will be clearly visible on your main menu page, which is the first page you see when you login. |
|
| How do I recharge my account? |
top |
| You can activate AutoPay, our automatic recharging service (free with your account), to make sure you never run out of funds. Login to your account, and then select the AutoPay option on your main menu. You need to set a minimum balance and a recharge amount. Every time your AutoPay kicks in, we will email you letting you know we charged your card. |
|
| I use AutoPay, and my account still ran out of money. Why? |
top |
| AutoPay will generate a payment for your account but will not automatically process the payment and add the funds to your account. All transactions are done manually to maintain the highest level of security regarding your credit card information. Please allow up to one business day for your AutoPay payment to be processed. In order to ensure constant service, raise your minimum balance by modifying the
Autopay options on your account when you login. |
|
| Why do I hear a busy signal when I dial my Is800 Number? |
top |
| A busy signal on your Is800 number is usually because you have run out of funds. A busy signal can also result from a Ring-To Number typographical error. Login to your account to check your balance and Ring-To Number. If you have sufficient balance and your Ring-To Number is correct and you are still hearing a busy signal, please fill out the Problem Form. |
|
| How do I view my call history of who called my Is800 Number? |
top |
| Once you login to your account, you will see an option to view the call history of your account. You can specify a date range for which you want to see your calls, or you can just view all your calls. The call detail report shows you the phone number that called your Is800 Number, the date & time of the call, the length of your conversation, the rate you were charged per minute, and the amount you were billed for that call. Enjoy great online reporting with Is800! |
|
| What is the Refer-a-Friend program? |
top |
| The Refer-A-Friend program enables you to earn $5.00 of credit to your account for every person who signs up through you. To earn credit, you can ask your friend, relative, or colleague to enter your email address on the signup form. Or, if you like, you can login to your account, and email the individual using our online Refer Mail Form. The individual receives your personalized greeting, a description of Is800, and a special link for them to use to sign up. Either method will result in $5.00 of credit to your account, which starts adding up to a lot of free minutes! |
|
